Terms & Conditions
Last updated: 26/06/2026
1. About Us: Slice of Tokyo UK (“we”, “us”, “our”) is an online shop based in the United Kingdom. Email: sliceoftokyoteam@gmail.com We sell physical products to customers in the UK only.
2. Using Our Website: By using this website and placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use this website. You must be at least 18 years old, or have permission from a parent or guardian, to place an order.
3. Products and Prices: We try to make sure all product descriptions, images and prices are correct. However, small differences in colour or appearance may occur due to screen settings. All prices are shown in GBP (£) and include UK taxes where applicable. We may change prices at any time, but this will not affect orders we have already accepted.
4. Ordering and Payment: Your order is an offer to buy products from us. We accept your order when we send you an order confirmation email. Payment must be made at the time of ordering, using the payment methods shown at checkout. If we cannot accept your order (for example, if a product is out of stock or there is a pricing error), we will cancel the order and refund any payment taken.
5. Shipping and Delivery: We currently ship to UK addresses only. Delivery times shown at checkout are estimates. We are not responsible for delays caused by delivery services or events outside our control, but we will do our best to keep you updated. Risk in the products passes to you when they are delivered to the delivery address you gave us. Ownership of the products passes to you once we have received full payment.
6. Returns and Refunds: Your legal rights are explained in our Returns & Refunds page, which forms part of these Terms. Nothing in these Terms affects your statutory rights under UK law. In summary: - If a product is faulty, damaged or not as described, you may be entitled to a repair, replacement or refund. - Please see our Returns & Refunds policy for how to contact us and what we need from you.
7. Personal Data and Privacy: We use your personal data to process your orders and run our shop. For details on how we collect, use and protect your data, please see our Privacy & Data Protection policy, which forms part of these Terms.
8. Intellectual Property: All content on this website (including images, text, logos and designs) belongs to Slice of Tokyo UK or our licensors. You may not copy, reproduce or use any content without our written permission.
9. Limitation of Liability: We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. To the extent allowed by law, we are not responsible for: - any loss that is not caused by our breach or negligence - any business losses (including loss of profit, revenue, or data) Our website and products are provided for personal, non‑business use only.
10. Changes to These Terms: We may update these Terms from time to time. The version that applies to your order is the one in force when you placed the order. The “Last updated” date at the top shows when we last changed these Terms.
11. Governing Law: These Terms are governed by the laws of England and Wales. Any disputes will be dealt with by the courts of England and Wales.
Privacy & Data Protection
Last updated: 26/06/2026
1. Who We Are: Slice of Tokyo UK (“we”, “us”, “our”) is an online shop based in the United Kingdom. Email: sliceoftokyoteam@gmail.com . We operate online from the United Kingdom. For data protection purposes, we are the “data controller” of your personal data.
2. What Data We Collect: We may collect:- Contact details – name, email address, delivery address, phone number (if provided) - Order details – products you buy, order dates, payment status - Payment information – processed securely by our payment providers (we do not store full card details) - Website usage data – pages visited, time on site, device and browser information (through cookies or similar tools).
3. How We Use Your Data: We use your data to:- Process and deliver your orders - Communicate with you about your orders, returns or support requests - Manage our website and keep it secure - Improve our products and services - Comply with legal and tax obligations. We will only use your personal data when we have a lawful basis, such as: - To perform a contract with you (for example, when you place an order) - To comply with a legal obligation - Where it is in our legitimate interests and your rights do not override those interests - Where you have given consent (for example, for certain marketing).
4. Marketing: We may send you marketing emails if you have chosen to receive them. You can unsubscribe at any time by using the link in the email or by contacting us at sliceoftokyoteam@gmail.com. We will not sell your personal data to third parties.
5. Sharing Your Data: We may share your data with:- Service providers who help us run our shop (for example, website hosting, payment processors, delivery companies, email services) - Professional advisers (for example, accountants or legal advisers) where necessary - Authorities or regulators where we are required to do so by law. These third parties are only allowed to use your data to provide services to us and must keep it secure.
6. International Transfers: Some of our service providers may be located outside the UK. Where this happens, we will take steps to make sure your data is protected, for example by using standard contractual clauses or other safeguards required by data protection law.
7. How Long We Keep Your Data: We keep your personal data only for as long as necessary to:- Provide our services and fulfil your orders - Meet legal, accounting or reporting requirements. When we no longer need your data, we will delete it or anonymise it.
8. Your Rights: Under UK data protection law, you have rights including:- Access – to ask for a copy of the personal data we hold about you - Correction – to ask us to correct inaccurate or incomplete data - Erasure – to ask us to delete your data in certain circumstances - Restriction – to ask us to limit how we use your data in certain circumstances - Objection – to object to certain types of processing, including direct marketing - Data portability – to ask us to transfer your data to you or another organisation in a usable format, where applicableTo exercise any of these rights, contact us at: sliceoftokyoteam@gmail.com. We may need to confirm your identity before responding. If you have concerns about how we use your data, you can also complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk. We would appreciate the chance to deal with your concerns first, so please contact us in the first instance.
9. Cookies and Similar Technologies: Our website may use cookies or similar technologies to:- Make the site work properly - Remember your preferences - Understand how visitors use the siteYou can usually set your browser to refuse cookies or to alert you when cookies are being used. Some parts of the site may not work properly if you disable cookies.
10. Changes to This Policy: We may update this Privacy & Data Protection policy from time to time. Please check this page regularly to see any changes. The “Last updated” date at the top shows when we last changed this policy.
Returns & Refunds
Last updated: 26/06/2026
1. Faulty, Damaged or Incorrect Items: If your item is faulty, damaged or not as described, please contact us as soon as possible and within 30 days of receiving it. Email: sliceoftokyoteam@gmail.com Please include: - Your name - Order number - Details of the problem - Clear photos of the item and the packaging (if damaged in transit). Once we have reviewed your request, we will let you know the next steps. Where appropriate, we may offer:- A replacement item, or - A refund to your original payment method. We may ask you to return the item to us. If the item is confirmed to be faulty, damaged or incorrect, we will cover reasonable return postage costs.
2. Change of Mind: At this time, we do not accept returns or offer refunds for change of mind or unwanted items, unless required by law. Your statutory rights are not affected. In some situations, UK law may give you cancellation rights for online purchases. If this applies, we will follow the law even if it is more generous than this policy.
3. Condition of Returned Items: If we ask you to return an item, please:- Pack it securely, ideally in the original packaging - Include your name, order number and contact details. We may reduce or refuse a refund if the item has been used more than necessary to check it, or if it has been damaged by you.
4. Refunds: If a refund is approved, we will process it to your original payment method. Refund times can vary depending on your bank or payment provider, but usually take up to 10 working days after we confirm the refund.
5. Lost or Delayed Deliveries: If your order has not arrived within the expected delivery time, please contact us at sliceoftokyoteam@gmail.com with your order number. We may need to investigate with the delivery company before we can offer a replacement or refund.
6. Contact: If you have any questions about this policy, please email us at: sliceoftokyoteam@gmail.com.